Frequently Asked Questions
Most frequent questions and answers
How long will it take for my order to arrive?
All orders will be shipped within 7-10 business days of placing the order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.
Can I return an item?
Making a return is easy. Send us an email telling us what you are returning and why. Reuse the envelope we sent your parcel in with the returns note and we will credit the card/payment method you used to buy from us. We do not cover postal charges for returns.
Can I get a refund?
Your item(s) should be sent back to us within 30 days. Returns outside these timeframes may be accepted at the discretion of Her Sport and may only be refunded as shop credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.
What is the shipping fee?
All orders within the island of Ireland are subject to a flat delivery fee of €5.
Orders from the U.K are subject to a €10 delivery fee while orders to Australia, the USA, Canada and other orders outside the EU are subject to a delivery fee of €15.
How do exchanges work?
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.
Address
To return your product, please post to the following address and include your name, order and whether you wish to exchange or refund the item(s).
Her Sport
Unit 114B Boyne Road
Dublin Industrial Estate
D11 VY61
